9/6/2023 0 Comments Caption phone serviceThe majority of people who use CTS have said that this service is far more effective for them than using a TTY with Voice Carry Over (VCO) relay service. CTS appeals to a segment of the population whose needs are not met by TTYs or computer devices, or by relay services that rely on typing or American Sign Language to communicate. The CA repeats or re-voices what that person says and speech recognition technology automatically transcribes the CA’s voice into text (captions) which is displayed on the captioned telephone.ĬTS appeals to people who are deaf, hard of hearing, or late-deafened (such as senior citizens) who communicate by speaking, who want to hear what the other person is saying as much as possible, but who may have difficulty understanding everything the other person says. The CTS communications assistant, a specially trained operator, hears the person you want to talk to. When an outgoing call is placed using a CapTel phone, the call is connected automatically to a Captioned Telephone Service (CTS). Captioned telephones called CapTel phones are manufactured by Ultratec.
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